Hi there, welcome back to Well-Oiled Operations! Today I am interviewing the former COO of Donald Miller's company StoryBrand, Tim Schurrer. Tim is someone who started with Donald at the very beginning helping to build StoryBrand from the bottom up. Now he is starting his own journey. He wrote his book "The Secret Society of Success" and is the host of the incredible podcast "Build a Winning Team". Tim is a wealth of knowledge and we hit it off so well, his energy is contagious and I can't wait for you to hear all of the gold he shares in this episode!
Tim and I discuss his role as the right hand and what that looks like for such a massive company. He speaks on the importance of having an "operator", someone who is a doer to take the big ideas coming from the visionary and actually start implementing.
He touches on how every role is crucial to the success of a business, NOT just the CEO. Tim spoke about how much he loved being behind the scenes, seeing all of the big ideas come to life and being the one to put them into action. He loved his role and wants to bring attention to those team members who make things happen but might not want to be the CEO! This is such an insightful episode, enjoy!
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Welcome back to the show! Today is a big one. This is something I have struggled with for quite some time and I am finally feeling like I am learning how to detach from my business metrics. It's taken me a long time to not let my numbers affect my mindset, and although there are going to be days that are harder than others, I think I have gotten a good grasp on separating myself from my results.
Our numbers fluctuate, that's just the name of the game. Some weeks are great, some are good but not as good as the week before, and some weeks are just not what we hope for. It's actually all okay, and it's going to be okay no matter what!
Celebrate your wins, don't let the pressure of hitting those goals again take away the success of it happening the first time. And then don't beat yourself up when it doesn't!! In business, nothing is consistent and you need to remind yourself that the dips don't define you! I am diving into how I have learned to separate my feelings from my numbers, take away the drama and see them for what they are: an opportunity to learn!! Enjoy!
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Welcome back to Well-Oiled Operations. Today I am joined by Kim Rittberg! Kim is an award-winning Executive Producer, she is a digital video strategy expert, social media strategist, and on-camera media coach and public speaker with 500 million video views. Kim has worked with companies like Us Weekly, Netflix, PopSugar, PEOPLE Magazine, and Fox News. With such an impressive background, you know that she was a wealth of knowledge and came with so much GOLD for our audience!
Today we are diving into Kim's background as an entrepreneur. I picked her brain about strategies and characteristics she has acquired over the years to become the insane success she is today and how she has navigated leaving her corporate life behind to build a business of her own!
At the end of the show, we dive deeper into content creation which was Kim's role at Netflix and Us Weekly. Kim reveals her secret strategies that you can immediately start applying to your business! Enjoy!
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Welcome back! Today we are talking about those hard conversations every business owner has to have at one point or another. These conversations typically lead to firing and I want to help you navigate those delicate situations so you can deliver the message clearly, compassionately, and come out on top. I'll be sharing strategies I have used in the past to make these hard decisions and move on with no guilt or regret.
First we are going to discuss ways to prevent the termination and how you can show up better as a boss. I want to teach you how to actually ask for improvement instead of letting it go, and how you can support an employee that is struggling. But sometimes, that's not enough and firing is necessary. If that's the case, I am going to show you how to walk through the initial conversation, what do do during and even after the termination so you and your company don't have to deal with a disgruntled former employee.
Odds are there are many of you that have a team member currently that needs to be fired that you have just been holding onto for one reason or another. This is your guide on how to do finally let go!! Enjoy!
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Welcome back to the show! Today I got to sit down with a new friend of mine, Niyc Pidgeon. Niyc is the founder of a multi million dollar coaching brand called Unstoppable Success, she is a best selling author, and she is a wealth of knowledge about many things business related but especially positive psychology. Positive psychology is something Niyc studied for many years and she uses that knowledge to help people build multi million dollar businesses.
Niyc and I talk about:
This is a really powerful episode with lessons you can take away about how to slow down, see the big picture, and focus on the positive. So many times in business we focus on whats not working, what could be going better, and how we are falling short. Niyc is a breath of fresh air and a reminder of why it is so important to stay positive. Enjoy!
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Welcome back! Today I am talking about taking 100% responsibility in your business! Over the past 20 years as an entrepreneur, I've noticed that business owners like to place blame on everyone but themselves for the results they've been creating. People they've hired, lack of time, bad management, etc. It's so much easier to point the finger than to look in the mirror sometimes am I right?
I am going to teach you some strategies on how you can take full responsibility and control of the results you are getting. Instead of thinking "this is out of my control, this is not my fault", I want you to start thinking: "What could I have done to prevent this from happening?"
When you say things like "There was nothing I could have done!" it will slow down your growth!! A lot of times, there's a million things you could do to ensure a better result and we're going to dive into them today! Enjoy!
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Hey there! Welcome back to Well-Oiled Operations! When I saw my Google Calendar and saw my guest's name on my schedule, I couldn't believe it. We got Patrick Lencioni on my podcast? I was ecstatic. Patrick is not just any author, he has 10 PLUS books on teams, leading, and organizational health which we are OBSESSED with here at Well-Oiled Operations.
Today we dive into:
Inside our member's portal in Well-Oiled, we have a recommended reading list and our members can find Patrick's name quite a few times on that list. I have enjoyed his writing for a long time and I mention his name to my clients and anyone I can who might benefit from these readings. Patrick is truly an incredible author and I am so excited and honored to have him as my guest on today's episode. Enjoy!
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Welcome back! Today I am diving into the 10 fatal business mistakes you MUST avoid in order to reach your goals. You can trust me on this because these are mistakes I've MADE and sometimes still make! I've definitely learned things the hard way but what I've realized is that, those are some of the best lessons!
Do you ever catch yourself solving problems that don't exist yet? Jumping the gun assuming something is going to go wrong when in fact, you have no results yet to back it up? Yeah, I've been there. In fact, sometimes I'm STILL there.
This is just ONE mistake we as business owners tend to make constantly!
Remember, in order to succeed failure is necessary! The more you try and fail, the more you are learning! Find out the other mistakes that are keeping you from reaching your goals inside the episode! Enjoy!
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Welcome back to the Well Oiled Operations podcast! Today I am sitting down with my friend Kelsey Murphy. Kelsey has a really impressive background, she was a career and business coach for a variety of Fortune 500 companies. Companies like Facebook and Twitter, also working with incredible entrepreneurs such as Kelly LeVeque who works as Jessica Alba's nutritionist! Kelsey works with really amazing people and she is also the host of the Whiskey and Work podcast!
Today we talk about:
I love talking with other business owners who are mastering the balance between parent and CEO. It lights me up to hear that busy entrepreneurs are realizing how important it is to get their time freedom back and like Kelsey, are putting those systems in place to allow for time off without their business suffering. This episode is inspiring, I hope you enjoy!
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Welcome back to the Well Oiled Operations podcast! Today we're talking about a must have skillset every person on your team needs. This skill is simply getting what you want, otherwise known as: sales. A lot of business owners tell me they feel funny about selling but selling should never be a negative thing, if you believe in your offer, your company, your team, you should WANT to sell.
Today I am going to cover:
If you’re not scaling as quickly as you’d like, it's probably because you haven't learned how to implement sales skills within your team. It's common for business owners to think they don't have to learn sales, they could just hire someone to sell. But learning this skill is an absolute must in order to scale your business.
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In case you missed the recent workshop I did, "Unbottleneck Your Business" I wanted to give you one more chance to tune in and uncover what to do next. At the end you'll hear me talk about our newest Virtual Conference - Well-Oiled Live - Learn more here - https://www.welloiledlive.com/get-your-ticket
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Welcome back to the Well-Oiled Operations podcast! You have no idea how excited I am about my guest today. I am so grateful to my previous client Martine Williams for connecting me with Cindy Monroe, the founder of 31 Gifts. I had the best time getting to know Cindy and picking her brain about how she grew her business from the ground up scaling to $800 million dollars in revenue! Cindy shares her journey with vulnerability and honesty as she opens up about both her successes and her struggles to get to where she is today.
I talked to Cindy about:
Her story and how she started her company at 28 years old
What worked and what didn't in her rise to success
Characteristics and skill sets she needed to learn to grow her business and get through the hard times
What happened with her business during the pandemic
Her area of expertise before starting her business
The big things her as the CEO was focused on in the beginning
What her vision looks like for the future of 31 Gifts
I love interviewing strong, successful women who are empowering other women entrepreneurs to build a business they love! Talking with Cindy was such a treat and definitely left me feeling inspired and grateful. Enjoy today's episode!
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My business is growing rapidly and it's both exciting and terrifying all at the same time.
The good news?
Because of our Well-Oiled systems, we are masters at attracting amazing people. We are what we teach. My team consists of only A players which is why I am able to take this amazing growth head on. They ease my nerves and remind me that this is all possible because of the work we do TOGETHER.
So how did we get to this point?
We know how to find A players, we know how to train them, and we are PICKY. We don't say yes to just anyone. And once they're in the door, we know exactly what we need to do to set them up for success.
I am currently onboarding two new team members, and I'm also the head of our marketing department. How can I balance both? Let's talk about it.
The Key Questions
How can I hire and train as fast as possible without compromising results?
How to prepare for massive growth without your business breaking?
Why do you need to pour into your new hires?
How to train without overwhelming your new hire?
What happens when you hold your team accountable?
How can I give both constructive and positive feedback?
What You’ll Learn
How you can support your new hires
How to run effective meetings with your new hires
Putting time and energy into learning your new hire's role
Understanding KPI's for your new hire
How to hold your new hire accountable
How to help your new hire make the business more money (what you put in is what you'll get out)
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Welcome back to the Well-Oiled Operations Podcast! Today I am talking with Dr. Robyn Graham and we are discussing a topic that I'm sure you are all familiar with in some shape or form and that is anxiety. Robyn has written a book called "You, Me and Anxiety: Take Action Over Anxiety to Enjoy Being You" and woah, just that title alone should have you hooked, I know I was! Being in the world of small business, we know that it is an ever changing world. There is no consistency as an entrepreneur, things move and they move FAST and how do most people react when they are out of control? Their anxiety takes over. Business owners are constantly looking at their numbers, watching their money either grow or dip, trying to keep up with the algorithm and interests of their buyers, its exhausting and it can lead to burn out.
I am so happy to have Robyn join me today to discuss things like:
Anxiety shows itself in many different ways as a small business owner. There are so many unknowns, and our businesses can be fragile.
As business owners, we reflect how our business is feeling. We want to train you to do business less stressed and separate yourself from the numbers in order to take care of YOU! I'm so excited for you to hear this episode, I hope you enjoy!
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Your manager is a key member of your team.
He or she basically represents you and what you stand for with the rest of your employees.
So, when your manager isn’t performing right…
…it spells trouble for the present and the future of your business.
That’s why in this episode of the Well-Oiled Operations™ Podcast, I dive deep into what it means when your manager isn’t performing.
I talk about the possible signs of underperformance…
And what you can do to nip the problem in the bud.
The Key Questions
What You’ll Learn
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Hello everyone and welcome back! Today I am bringing back one of my good friends, Laura Meyer. Laura just launched a brand new book called "Win Win" and I wanted to pick her brain all about it. This new book is centered around relationship marketing and after reading it I knew I had to bring her back on the podcast to share her process of writing it, what inspired her, and dive deeper into the topic.
In this interview with Laura we discuss:
This strategy is something I have been doing the last 20 years in my business and I believe everyone needs to learn more about it . In this digital world, this is an old school strategy that STILL WORKS. I am so happy Laura is back on the podcast and I can't wait for you to hear the gold in this episode! Enjoy!
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“The customer is always right.”
This is a basic lesson we usually learn right as we start our entrepreneurial journey.
But what if… They really aren’t right?
How can you make sure that you’re simply addressing your clients’ needs…
Instead of unknowingly allowing them to feel entitled?
Because the reality is, entitlement is not just an issue among team members.
Entitlement is also a big concern for clients since letting your clients feel – and stay – entitled can be bad for business.
If this is something you’re struggling with, we’ve got you covered.
In this episode of the Well-Oiled Operations™ Podcast, I’ll reveal to you everything you need to know about how to break client entitlement.
The Key Questions
What You’ll Learn
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Welcome back to Well-Oiled Operations! Today I am sitting down with Marianne Page, author of the book, All About Systems. Marianne has an incredible work history that includes 30 years employed at McDonalds. McDonalds is a household name at this point, the franchise is a worldwide success and it's all because of the systems they have in place. Marianne touches on her experience with the company, and how they are able to grow as rapidly as they do and maintain their well oiled machine.
There was so much gold inside of this interview, a few topics we discussed were:
Systems give you freedom, if you feel you don't have enough time, if you don't have the balance or trusted people on your team taking ownership, you are lacking a system. I am so excited for you to hear Marianne's story and learn once again just how crucial systems are for a well oiled business. Enjoy!
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Entitlement.
This is not a trait we wish to see among our team members.
But sometimes…
We unknowingly enable them to feel entitled.
It can show up during money talk…
When delegating tasks…
And sometimes, even on how they talk to us.
So, the question is…
Is there something we can do about it?
The short answer is yes.
In this episode of the Well-Oiled Operations™ Podcast, I’ll reveal everything you need to know about team member entitlement and what you can do to keep it at bay.
Jump in and let’s get started!
The Key Questions
What You’ll Learn
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Have a question about your business that’s been bothering you for a while?
Do you need expert advice before making big decisions about your business?
Is there something you need to know ASAP?
Then you’re in luck!
In this episode of the Well-Oiled Operations™ Podcast…
I answer some burning questions about doing business that will give you clarity and direction in your entrepreneurial journey.
Browse through the questions or topics that you might be wondering about…
And just hit play so you can listen as I tackle each topic one by one.
Let’s get started!
The Key Questions
What You’ll Learn
Learn More
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Feeling stressed out about how to grow your business?
Struggling to keep your business afloat?
Finding it hard to find the right people for your team?
If your answer to all of these questions is a resounding YES…
Then today is your lucky day.
Because we’re launching The Well-Oiled Operations™ Book.
With it, you’ll get up close and personal about how I started my business…
And how you can do the same.
So, in this episode of the Well-Oiled Operations™ Podcast, I’ll give you a rundown of what to expect in this very special book.
Ready to start your journey to having well-oiled operations in your business?
Key Questions
What You’ll Learn
Learn More
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By now, you have probably finished your goal-setting for 2023.
If not, you most likely at least have a clue as to what goals you want to achieve.
But do you want to know a way to get you and your team pumped to reach your goals?
The answer:
Start creating a vision board for your business.
But this isn’t just a fancy spread of photos and words of what you want to achieve in life.
It goes beyond that.
In fact, you can use it to push yourself and your team to reach your goals in no time.
In this episode of the Well-Oiled Operations™ Podcast, I’ll teach you everything you need to know to make a vision board that works for you.
Ready to give it a try?
The Key Questions
What You’ll Learn
Learn More
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Liz Wiseman everybody! This interview was definitely one of my favorites. I love that I have been able to speak with so many incredible authors on my show. I am an avid reader and when I finish a really good book, I need to talk to the person behind those words. Liz did not disappoint. She is a New York Times Best Selling Author, she has written many books but today we are talking her new book Multipliers. Liz has worked with Apple, ATT, Disney, Facebook, Microsoft, Nike, I mean...come on! This woman is a true POWERHOUSE.
I spoke with Liz about:
Check out our recommended reading list inside of your Well Oiled Operations portal! Liz's book definitely made the cut! I am so excited for you to hear this episode, we are thrilled to have her again for part 2 coming soon! Enjoy Liz Wiseman!
Learn More
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Hey there! Welcome back! Today I am interviewing Brenda Heinecke, a physical therapy small business owner local to me in Milwaukee, Wisconsin. She is also one of my amazing Powerhouse clients. After getting to know my people a little more in our coaching calls, I always want to learn more so I want to include them on my show to continue these conversations and so other small business owners like yourself can hear their journeys and maybe find some similarities in your own. You are going to hear the good, bad, and ugly. As you know, being a CEO is not a walk in the park and from start to finish the ride isn't always perfect. Hearing stories from CEO's like Brenda give you some reassurance, you're not alone in the struggle and you're not alone in the success.
Today I talk with Brenda about:
I hope you enjoy this real life entrepreneurial story from my amazing client Brenda! You are going to take away a lot of value and hopefully feel inspired after listening. Enjoy!
Learn More
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December is oftentimes the season of giving.
But it’s also the season of goal-setting.
With the year coming to a close, most business owners are now starting to wonder:
“How can next year be better?”
In response, many of us will start to go back to the drawing board…
And think of the goals we want to achieve next year.
But a majority of these business owners usually fail.
Why?
Because they end up not sticking to their goals!
I know, I know…
Sticking to your goals is not easy.
That’s why in this episode of the Well-Oiled Operations™ Podcast, I talk about everything you need to know about how to set goals and stick to them until the very end.
The Key Questions
What You’ll Learn
Learn More
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